Try switching the preset to another one using the button before connecting, and then try to connect again. If it works, create a memory dump using Device->Export Everything, send it to me so I can see what’s wrong.
If it doesn’t help, you may have to try to reflash the latest firmware.
I managed to connect using the method you suggested, but then the same problem happens when I try to switch back to preset 1.
I was able to do the ‘export everything’, but can’t attach it here (unauthorised file type).
Ok, I’ll try to make a custom editor version which should be able to download it when exporting everything and send you a PM, please keep the preset there until we get it out, so we can try and take a look to get more information on what went wrong.
If you have some time and patience for it, you might attempt to figure out how to reproduce the issue (using Preset slot other than 1), if it can get replicated, it should then be easy for us to get to the bottom of it and fix it for good. So far we haven’t seen anything like this before. Knowing how to reproduce it would be really helpful.
I wonder if it has anything to do with the USB ports on my computer?
To give you a little more insight, I actually encountered the problem twice - the first time I unplugged the USB from my computer and used a different port, which worked. Then when it happened again, neither ports would work.
Sure, I’ll have a go at reproducing it when I have a chance.